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Privacy Policy

Last Updated: March 21, 2026

Important Notice: This application may be used by children under the age of 13. We take the privacy protection of children very seriously and comply with applicable laws regarding children's data protection.

1. Introduction

Welcome to CMS Rimouski. This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application (hereinafter "the Application").

By using the Application, you agree to the practices described in this privacy policy.

2. Information We Collect

2.1 Personal Information

We collect the following information:

Name: To identify the user within the Application
Email address: For communication and account recovery
Phone number: For account verification
Subscription type (standard, premium, VIP): To manage the level of access to the facility
RFID/NFC identifier: Associated with the member card for contactless access to the facility

2.2 Automatically Collected Information

We also automatically collect certain technical information, including:

Device type and model
Operating system and version
Unique device identifiers
Application usage data (pages viewed, features used)
Diagnostic and performance data
Facility access logs (date and time of check-ins via NFC)
Occupancy data (aggregate number of members present — non-identifiable data)

2.3 Health Data

CMS Rimouski is an access control tool for the Centre multiservices de Rimouski facility. It is not a health, fitness, or wellness application.

This Application:

Does NOT collect any health or biometric data
Does NOT collect data from device sensors (heart rate, pedometer, etc.)
Does NOT collect exercise data, body weight, nutrition information, or any other medical/health data
Does NOT access Google Fit, Apple Health, Health Connect, or any other health data service

Facility access logs (check-ins) are used solely to manage building access and do not constitute fitness or health tracking.

3. Protection of Children Under 13

We recognize the importance of protecting children's privacy. In compliance with applicable children's privacy laws:

We obtain verifiable parental consent before collecting personal information from children under 13
We only collect information strictly necessary for the Application's functionality
We do not share children's information with third parties for marketing purposes
Parents may review, modify, or delete their child's information by contacting us
We take reasonable measures to protect the confidentiality and security of children's information

4. How We Use Your Information

We use the collected information to:

Provide and maintain the Application
Improve and personalize your user experience
Communicate with you regarding the Application
Ensure security and prevent fraud
Comply with our legal obligations
Analyze Application usage to improve it

5. Sharing Your Information

We do not sell your personal information. We may share your information only in the following cases:

With your consent: When you explicitly authorize us to share your information
Service providers: With third-party providers who help us operate the Application (hosting, analytics, customer support)
Legal requirements: When required by law or to protect our legal rights
Rights protection: To protect the safety of users and the Application

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, modification, disclosure, or destruction, including:

Encryption of data in transit and at rest
Strict access controls
Regular monitoring of our systems
Staff training on data protection

However, no method of transmission over the Internet or electronic storage is completely secure.

7. Data Retention

We retain your personal information as long as necessary to:

Provide the Application's services
Comply with our legal obligations
Resolve disputes
Enforce our agreements

For children's accounts, data is deleted as soon as it is no longer necessary or upon parental request.

8. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Delete your personal information
Withdraw your consent to data processing
Export your data in a portable format
Object to certain uses of your data

Parents of children under 13 may exercise these rights on behalf of their children.

9. Cookies and Similar Technologies

The Application may use cookie-like technologies to enhance your experience. You can manage these preferences in your device settings.

10. Changes to This Policy

We may update this privacy policy periodically. We will notify you of any significant changes by:

Posting the new policy in the Application
Updating the "Last Updated" date at the top of this page
Sending you a notification if the changes are significant

11. Third-Party Services

The Application may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

12. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. We ensure that appropriate protections are in place to protect your information in accordance with this policy.

13. Contact

For any questions regarding this privacy policy, to exercise your rights, or if you are a parent wishing to review or delete your child's information, please contact us:

Email: [email protected]

Address: CMS Rimouski, Rimouski, Quebec, Canada

14. Legal Compliance

This privacy policy complies with the following requirements:

Canada's Anti-Spam Legislation (CASL)
Personal Information Protection and Electronic Documents Act (PIPEDA)
Children's Online Privacy Protection Act (COPPA) - United States
General Data Protection Regulation (GDPR) - European Union
Google Play Store and Apple App Store policies